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App receives 4,973 complaints in 15 days, but BBMP fixes just 1,788

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The Times of India       28.12.2017  

App receives 4,973 complaints in 15 days, but BBMP fixes just 1,788

| TNN | Dec 27, 2017, 06:37 IST
The BBMP is considering linking essential services such as khata-related issues to this app. "This may take a couple of months. But the revenue complaints have to come under a service like 'Fix my street' for speedy disposal of files," the mayor said.


The BBMP is considering linking essential services such as khata-related issues to this app. "This may take a couple of months. But the revenue complaints have to come under a service like 'Fix my street' for speedy disposal of files," the mayor said.


BENGALURU: 'Fix my street', the much-hyped BBMP app that promises quick solutions to garbage, pothole and streetlight-related woes via a digital platform, has managed to address just 1,788 of the 4,973 complaints it received in the 15 days since its launch.


The highest number of plaints poured in from outer zones of the city. Bommahanahalli zone tops the list with 1,046 complaints, followed by Mahadevapura (956), RR Nagar (527) and Yelahanka (406). Dasarahalli reported just 183 issues. Bommanahalli could be topping the list as resident welfare associations (RWAs) in the area are known to be very active. As far as the issues are concerned, garbage menace is on top of the pile, followed by potholes and streetlights.

Around 20% of the complaints have been registered under the 'others' category. These are related to stray animals, issues with footpath, mosquito menace, among others. The application, launched on December 11, allows citizens to take pictures of civic issues with their comments and location and upload them. Officials have been given strict deadlines to address them. While uncleared garbage has to be cleared in one day, streetlights have to be fixed in two days and potholes in a week. On the day of the launch, BBMP commissioner Manjunatha Prasad had said if there's any delay in work, officials must give a legitimate reason, failing which they'll have to face action.

Top Comment

App good but fake should be identified and genuine ones immediately attendedRamaswami Narayan

The question many are asking now is whether BBMP was even prepared to take up so many complaints at one go. "It's one of the most citizenfriendly apps. The concept has been well-received by the staff too. Ward-level engineers will have to get used to the system of addressing issues immediately," said M R Venkatesh, engineer-in-chief, BBMP.

"Till now, the engineers got time to get used to the new way of addressing civic woes and updating the user through the digital mode. We are keeping a count of the complaints received and resolved and efforts made to fix them every day. Chief engineers have to come up with explanations for delay in addressing issues. Higher authorities can no longer say they were unaware of a plaint as the grievance-redressal mechanism is now transparent. I'll take up this at the next council meeting," said mayor R Sampath Raj.

Waste transformed the lives of these women

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The Hindu       28.12.2017  

Waste transformed the lives of these women

Several DWCCs in the city are managed by women.  

A number of DWCCs in the city are managed by women

From being waste pickers whose work went unrecognised to becoming waste managers, women have quietly been etching an unusual success story in Bengaluru. A sizeable number of the 181 dry waste collection centres (DWCCs) in the city are managed by women, who were mostly waste pickers earlier.

The lives of these women — such as Subbamma, who went from worrying about her next meal to becoming a guide of sorts for local residents about waste segregation, and Geetha, who overcame initial challenges to successfully lead a team of eight men — have been transformational.

Nalini Shekar from Hasiru Dala, an organisation that helps these waste pickers, said nearly 30% of the DWCCs under them are managed by women. It was this organisation that pushed the Bruhat Bengaluru Mahanagara Palike (BBMP) to issue identity cards to waste pickers and allowed them to manage the DWCCs that were set up across the city.

Once the women gain confidence, the memorandum of understanding and work orders are transferred to their name. Their journey and relationship with waste has been remarkable, so much so that many of them are now leading “respectable lives” by their own account. Overdraft facility has been extended to the savings bank accounts of these women. “The overdraft facility of up to Rs. 1 lakh helps these women manage the centre much better, as it helps cover the running cost of the centre. So far, 10 women have utilised this facility,” said Ms. Shekar.


Councillors derail discussion on draft master plan for city

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The Hindu        28.12.2017

Councillors derail discussion on draft master plan for city

The derailment of discussion in the BBMP council has left citizens unimpressed.  

Less than 20 councillors turn up; many complain about things unrelated to RMP

It was meant to be a consultation between two primary civic agencies of Bengaluru about the future of the city. But of the 198 councillors, less than 20 attended the discussion on the Draft Revised Master Plan – 2031 during the council meeting of the Bruhat Bengaluru Mahanagara Palike (BBMP) on Wednesday.

The councillors not only cut short the presentation on the draft RMP by Bangalore Development Authority (BDA) officials, they also started complaining about things unrelated to the plan.

They accused the BDA of collecting development tax, keeping corner and CA sites and then handing over the layouts to the BBMP without developing infrastructure. “If Bengaluru is a banana, BDA is the fruit and BBMP is the discarded peel,” said Padmanabha Reddy, Leader of the Opposition in the council. He also alleged that he was not provided a copy of the draft plan which made it impossible for him to participate in the discussion, though the plan is available on the BDA website.

BDA authorities were criticised for presenting the draft plan to the BBMP council after it was prepared. “The BDA must have consulted the council during the drafting of the plan. It will never get the ground-level inputs like we do, and consultation with the BBMP council is mandatory,” said Mr. Reddy.

The rest of the debate mostly centred on councillors seeking clarifications from the BDA on changes to floor-area ratio (FAR) and related road width norms; how there was no land allotted for car parking; and how the BDA should take over widening of roads in the city.

The derailment of the discussion left citizens unimpressed. N.S. Mukunda of the Citizen Action Forum said Wednesday’s BBMP council meeting was symptomatic of the disease. “None of those governing us knows the intricacies of governing a mega city like Bengaluru. Let alone the BBMP, many in the BDA also do not know the importance and impact of the master plan for the city,” he said.


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